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Frequently Asked Questions

 

Where do you walk?

We rent a private 60 acres park in Dunrobin. It's a beautiful spot with fields, forest, and a creek. This is where we walk most frequently.

When we have 4 dogs or less in our group walk we often walk at Bruce Pit or Hampton Park.

In the summer time we have a secret spot for swimming but we can only take small groups there and we need your special permission to go there. Ask us about it during your first consultation.

What time will my dog be picked up?

Our pick up times are between 7:00 a.m. and 3:00 p.m. Depending on the daily schedule, your dog could be picked up anywhere within this time frame.
In the summertime we like to offer early morning walks to stay cool.
In the winter, we often push back our walks to mid-day to stay warm.

Where is our pickup zone?

Our pickup zone is growing!

Our original pickup zone is west of Parkdale ave, east of Moodie dr, north of Baseline ave, and south of the Ottawa river.

We are growing our team to open up more pick up zones.  Currently we have some availability in the centertown area.

Weather Policies

We walk in all weather; Sun, rain, snow, hail, etc. We reserve the right to cancel or shorten walks when the temperature outside is +30°C or - 30°C.

We can only continue our walk if every dog is happy and healthy.

We reserve the right to cancel walks if the overnight forecast is 20cm of snow or more.  

You know your dog best. Please let us know if they need special accommodations for a specific types of weather, including if they are fearful of thunderstorms.  

Cancellation Policy

We understand that life is busy and schedules change. Please cancel as soon as possible. You can cancel up until  6:00 a.m. in the summer time and 8:30 a.m. in the winter the day of your walk; free of charge. If you forget to cancel and a walker arrives at your house you will be charged for that walk.

My schedule varies. Can I add a walk last minute?

Yes, but we cannot guarantee space on the date that you need. The earlier you request a walk the more likely you are to get the date that you need. Of course there is no harm in asking the day of, as long as you do so before 6:00 a.m. in the summer time and 8:30 a.m. in the winter.

Invoicing walks and payment options

Your invoice will be e-mailed to you on the last day of the month. This allows us to easily add a walk, cancel a walk, or schedule a training session when you need to. You will be asked to pay your invoice within 15 days. Payments can be made by cash, cheque, or e-mail transfer. Exact details can be found on your invoice.

Invoicing for training sessions when you're not a walking client

We offer training to individuals as well. Training is $99 for a 1-hour in-person lessons, and $75 for a 45-minute session via zoom. In-person sessions are 1 hour long, while online sessions are 45 minutes. You will be invoiced  after your session on the same day and will have 15 days to pay your invoice.

Keep in mind that you may only see your trainer for one hour in-person, but  you are paying for their years of knowledge and work done behind the scenes as well.  
When I walk away from a training session, I usually spend the rest of the week thinking about it, deciding what the next steps are, contemplating your goals and how we can reach them, and making sure we're taking into account your dog's emotions and needs.

Have another question?

Send us a message

Pick up zone

contact US

West of Parkdale ave,  east of Moodie dr, north of Baseline  ave,   and south of the Ottawa river. Ottawa, Ontario, Canada

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walk@unleashyourpaws.com

613-220-8191